Terms and Conditions.
Shipping and Delivery Times
UK Orders
Parcels up to 2 Kilograms are sent via 1st Class Post. Parcels over 2 Kilograms and those of higher value are sent via Parcelforce or DPD, for which a signature is generally required on receipt. Please allow up to three working days for delivery if the item is in stock. Delivery will often be much quicker but please feel free to contact us to check your order status. All items will be well packaged and we will do our best to dispatch within 24 hours of order placement.
Overseas Orders
Parcels under 2 Kilograms are sent via Air Mail, please see the estimated delivery times below.
Larger consignments and those of high value shipping methods vary according to destination (See Below).
Delivery times are estimates.
Europe EU : 5-10 working days.
Europe Non-EU : 15 - 30 Working days.
USA & Canada : 14 - 21 working days (subject to customs clearance).
Australia & New Zealand : 14 - 21 working days (subject to customs clearance).
Rest of the World - up-to 30 working days.
Non Stock Items
When an item is unavailable we will contact you with a realistic estimated time of delivery. Alternatively we will give you the option of cancellation with full refund.
Order Status
You can check the current status of your order at any time. Please drop us an email or use the contact form and we will come back to you as soon as possible.
We aim to reply to all queries within 24 hours.
Credit/Charge Card Details
We operate a secure encrypted site where necessary, all Internet transactions are handled by PayPal - we do not store nor have access to your card information.
Returns
Supply errors must be reported within 14 days of delivery. When goods are supplied in error or arrive damaged we will cover all shipping costs and exchange or credit in full.
Goods may be returned within 14 working days of delivery for refund, cancellation or exchange, the purchaser must cover the cost of return postage.
If goods are returned after being in the customers possession for more than 14 working days this will incur a 15% restocking fee. Goods must be returned unused and with their original packaging, it should be noted that the purchaser has a duty of care whilst the goods are in their possession and they should be thoughtfully packaged for the return shipment.
All returns should have a covering note with the invoice number clearly marked.
Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
Installation
All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevant tools and test equipment necessary to facilitate fitment and confirmation of correct operation.